By completing your batch reconciliation each day, you can ensure that the correct amount is settled into your account.
You'll need to ensure that you reconcile your batch report each day for the previous day’s transactions, whether you have a terminal, software, or virtual terminal (VT). By completing your batch reconciliation each day, you can ensure that the correct amount is settled into your account. Failure to close your batch each day, either manually or by auto closure can result in your funds being delayed.
- If you have a virtual terminal you will have to log into your VT to verify the status of your batches. If the status shows failed, please call 800-998-2497 for information on that batch.
- If you use software to process transactions, you will need to log into that software to reconcile your previous day’s batch. If you have any issues, please contact the software vendor for more details.
- If you have a desktop terminal, you should reconcile to the batch report the terminal prints. Make sure the report states the batch is closed/successful. If the report states failed, make sure to manually close the batch before starting the next day’s transactions.