Password Support

Read about password requirements and how to change or reset your password.

General Password Requirements

  • Must be at least 6 characters long
  • Cannot start nor end with a space

Change / Reset Password

  1. Click the My Profile link in the menu drawer

  2. Click the "Change Password" button. NOTE: In order to change your password, you must first verify your email.

  3. On the RESET PASSWORD screen, fill in all lines, then click the Change Password button at the bottom of the screen.

Forgot Password?

  • Click the "Forgot Password" link located on the Login screen.

  • Enter your email address and click the "Send Verification Code" button.

  • You will get a verification code emailed to you. 

  • Place that code into the app and enter a new password.forgot-password-enter-verification-code-and-new-password
  • You will then be able to login with your new password.