Password Support

General Password Requirements

  • Must be at least 6 characters long
  • Cannot start nor end with a space

Change / Reset Password

  1. Click the MORE menu (3-dots icon)
    click-on-more-tab
  2. Click the "My Profile" line item
    click-on-my-profile
  3. On the PROFILE screen, click the 3rd line item: Password (your current password is hidden by asterisks)
    click-on-current-password-asterisks
  4. Enter your current password once, then your requested/new password twice and click the "Change Password" button
    change-password

Forgot Password?

  • Click the "Forgot Password" link located on the Login screen
    login-screen-forgot-password-link
  • Enter your email address and click the "Send Verification Code" button
    forgot-password-enter-email
    • You will get a verification code emailed to you. Place that code into the app and enter a new password.
      forgot-password-enter-code
    • You will then be able to login with your new password.