Password Support

Read about password requirements and how to change or reset your password.

General Password Requirements

  • Must be at least 6 characters long
  • Cannot start nor end with a space

Change / Reset Password

  1. Click the My Profile link in the menu drawer
    menu-drawer-highlighting-my-profile-link


  2. Click the "Change Password" button. NOTE: In order to change your password, you must first verify your email.
    change-password-once-email-is-verified


  3. On the RESET PASSWORD screen, fill in all lines, then click the Change Password button at the bottom of the screen.
    change-password-area

Forgot Password?

  • Click the "Forgot Password" link located on the Login screen.
    forgot-password-link-on-login-screen


  • Enter your email address and click the "Send Verification Code" button.
    forgot-password-enter-email-for-verification-code


  • You will get a verification code emailed to you. 
    email-with-verification-code-to-change-password   

     
  • Place that code into the app and enter a new password.forgot-password-enter-verification-code-and-new-password
  • You will then be able to login with your new password.